Silk Software

Silk Software

Research profile
B2B Ecommerce Development Conversion Rate Optimization Custom Ecommerce Development
Irvine, California, United States

Company Overview

Silk Software (Silk Commerce) is an Irvine-based digital commerce agency founded in 2007 with enterprise experience across complex B2B and B2C programs. Its strongest public work demonstrates headless BigCommerce implementations integrated with content and business systems.

The agency combines strategy, storefront engineering, B2B capabilities and enterprise integrations. It is well suited to organizations where ecommerce must operate at significant traffic and transaction scale while connecting to existing content-management and ERP architecture.

Official work includes Harvard Business Review, where silk Commerce delivered headless BigCommerce integrated with the publisher’s digital experience stack. The official case references about 340,000 paid circulation, more than $10 million in annual GMV and over seven million monthly unique visitors. Another verified example is Group Publishing, where silk Commerce delivered a headless BigCommerce implementation connected with Umbraco and NetSuite. The official project confirms the headless commerce and enterprise integration scope. These projects provide concrete evidence of the company’s ecommerce capabilities without relying on unsupported claims.

Expertise & Capabilities

Core Expertise

Primary platforms, services and industries.

Platforms
BigCommerce
Services
B2B Ecommerce Development Conversion Rate Optimization Custom Ecommerce Development Ecommerce Consulting and Strategy Ecommerce SEO
Industries
Arts and Entertainment Business Services Consumer Products Retail

Commerce & Technology

Business models, capabilities, integrations and technical stack.

Business Models
B2B B2C
Commerce Capabilities
Headless Commerce

Clients & Delivery

Who the company works with and how engagements are delivered.

Client Focus
Enterprise Global Enterprise
Engagement Models
Dedicated Team Managed Services
Time Zones
Pacific Time (PT)

Trust & Experience

Partnerships, certifications, awards and selected clients.

Partnerships
BigCommerce Partner BigCommerce ecosystem
Notable Clients
Harvard Business Review Group Publishing

Case Studies

2 case studies
Harvard Business Review ecommerce case study by Silk Software on BigCommerce

Harvard Business Review – Headless BigCommerce

Silk Commerce delivered a headless BigCommerce experience for Harvard Business Review.

ClientHarvard Business Review IndustryArts and Entertainment PlatformBigCommerce

Services: Headless Commerce Development, Custom Ecommerce Development, B2B Ecommerce Development

Integrations: Adobe Experience Manager

Challenge

The publisher needed enterprise commerce that could support subscription and publication audiences at significant scale.

Solution

Silk implemented a headless BigCommerce architecture connected to Adobe Experience Manager.

Results

The official case cites more than 340,000 paid circulation, over $10 million in annual GMV and 7 million+ monthly unique visitors.

View original case study

Group Publishing ecommerce case study by Silk Software on BigCommerce

Group Publishing – Headless BigCommerce B2B and B2C

Silk Commerce delivered a headless BigCommerce implementation for Group Publishing.

ClientGroup Publishing IndustryArts and Entertainment PlatformBigCommerce

Services: Headless Commerce Development, B2B Ecommerce Development, ERP Integration

Integrations: Umbraco, Oracle NetSuite

Challenge

The publisher needed one commerce foundation that could support both B2B and B2C buying journeys.

Solution

Silk connected BigCommerce with Umbraco and NetSuite to support content, commerce and operations.

Results

The official case documents the integrated B2B/B2C headless implementation.

View original case study

Profile researched: September 2026